Exceptional Customer Service
Wednesday, 7/9/14 at 2pm EST
When you speak with a customer, you become the voice of your company. In this seminar, we'll give you the tools and tips you need to excel at customer service. Learn how to manage difficult customers. Discover the value of partnering with your customers. And see how to take your service from excellent to exceptional.
Log in to register for this seminar at:
www.media-server.com/m/go/CignaEAPWellnessSeminars
On-demand replay will be available starting 2 hours after the live presentation.
You Make Me So Mad! Anger: Learning to Keep Your Cool
Tuesday, 7/15/14 at 12 pm and 2 pm EST
Rude service encounters. Road rage. Violence in the workplace. Why is everyone so angry? Learn about the causes of anger and how to manage it. We all face situations that can make us feel angry. Traffic, struggles at work, or a disagreement with your spouse or partner can trigger an angry response.
Visit your EAP website to register for this free Work Life webinar, being hosted on Tuesday, July 15th at 12 pm and 2 pm Eastern time. Step-by-step directions are below.
1. Go to www.cignabehavioral.com
2. On the member's tab click "login to access your benefits"
3. Enter your company's employer ID and click go
4. Choose the “Work/Life Resources” link
5. Read the agreement and click accept
6. Registration information is provided under “Upcoming Online Webinars: Register to Attend”
7. If you are not able to attend, you can select “OnDemand Online Webinars: Access one right now” to review replays.
Manager’s Guide: Leadership Communication
Wednesday, 7/23/14 2014 at 2pm EST
Being an effective communicator is a vital asset for anyone in a leadership position. But it’s a skill many of us take for granted. Are you really communicating as effectively as you could be? This seminar will help you brush-up on core skills. You’ll explore effective listening, engaging your team, and the art of delivering feedback.
Log in to register for this seminar at:
www.media-server.com/m/go/CignaEAPWellnessSeminars
On-demand replay will be available starting 2 hours after the live presentation.